How to Use the Portal
This guide will walk you through every page, button, and feature of our payment system to ensure a smooth experience for even first-time users.
The Homepage (Dashboard)
When you first visit the site, you see the central hub. Here are the three main actions you can perform:
New Payment
The primary button to start a fresh transaction for any municipality service.
Verify Status
Already paid but lost your receipt? Use this to track your payment using the GRN.
Print Receipt
A shortcut that takes you to the verification screen to re-download official receipts.
Step-by-Step Form Guide
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1
Select Department: Pick your office (e.g., PWD for roads, Health for clinics).
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2
Select Service: This list changes based on the department you picked. Select the exact fee you are paying.
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3
Depositor Info: Enter your Name, Mobile, and Email. Ensure your mobile number is correct to receive SMS alerts.
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4
Geo Location: Select your **State** and **District**. This helps the municipality track revenue by region.
The Summary Box (Sidebar)
On the right side of the screen, you will see the **Total Payable**. This is automatically calculated as:
Amount per unit × Quantity.
Making the Payment
After filling the form, click "PAY NOW". You will reach the Payment Gateway screen.
Select Gateway
Once you click pay, you will leave our portal and enter the Bank's secure server. Do **not** refresh the page until you are redirected back to our success screen.
Verify Payment & Receipt
Your transaction is identified by a 12-digit **GRN**. This is your most important reference.
How to use Verify?
1. Enter your GRN in the large input field.
2. Click **"Verify Status"**.
3. If successful, your name, amount, and a **"Download Receipt"** button will appear on the right.
Receipt Anatomy
This receipt is a valid legal document for all municipality works.
Troubleshooting & Support
Common Issues
- Page Expired? Do not press the back button during payment. Simply return to the home page and start again.
- Payment deducted but no receipt? Occasionally the bank sync takes 24 hours. Use the "Verify Status" tool the next day.